Welcome to lv18bet. We believe that trust is built on transparency. When you use our platform — whether you register, play games, or simply browse — you share certain information with us. This Privacy Policy explains exactly what we do with that information.
Lv18bet complies with international data protection regulations. Our commitment is simple: your personal information will never be sold to third parties without your consent, and all data is stored with the highest level of security.
This Privacy Policy applies to all lv18bet services — the website, mobile app, and other digital channels. By using our platform, you agree to this Policy.
Lv18bet collects different types of data in different contexts. All information is used to improve our services and personalise your experience.
Information you provide directly includes:
- Name and mobile number (collected at registration)
- Date of birth (for age verification)
- Payment details (bKash/Nagad account number)
- Identity document details (collected during KYC verification)
- Contact details submitted to the support team
Information collected automatically while you use the platform:
- IP address & device information
- Browser type and operating system
- Gaming history & transaction records
- Session duration and time spent on the platform
- Data on how many times each page has been visited
| Types of Information | Reason for Collection | Retention Period |
|---|---|---|
| Personal Identity | Account verification & KYC | 5 years after account closure |
| Payment Information | Transaction Processing | Until legal obligations are met |
| Gaming history | Fairness & Support | For the duration the account remains active |
| Device & Log Data | Security & Fraud Prevention | 12 Months |
| Cookies data | Improving User Experience | 30 Days to 1 Year |
Lv18bet uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.
- Essential cookies: Required to maintain login sessions and ensure platform security — the platform cannot function without these.
- Performance Cookies: Monitors how quickly and accurately the platform is performing.
- Functionality Cookies: Remembers your preferences and language settings.
- Analytics Cookies: To analyze overall user behavior and improve our services.
Cookies can be disabled through your browser settings; however, some features may not function properly as a result. Disabling essential cookies will prevent you from logging in.
Lv18bet uses your data only for specific purposes:
- Account management: To create, verify, and manage your account.
- Payment Processing: To ensure deposits and withdrawals are processed securely.
- Security Assurance: To prevent fraud, hacking, and unauthorized access.
- Customer Support: For troubleshooting and providing customer support.
- Service Improvement: To enhance the gaming experience and improve platform quality.
- Notification: To keep you informed about bonuses, offers, and important updates.
- Legal compliance: To comply with international gaming and financial regulations.
Lv18bet never sells your data to third parties for marketing purposes. Our business model does not rely on data sales.
Lv18bet may share your data in limited circumstances:
Limited information is shared with payment gateways, game providers, and technology service providers solely for the purpose of delivering their respective services. All such parties operate under strict confidentiality agreements.
We may disclose data in response to a court order, government directive, or binding legal obligation. This is never voluntary — only when legally required.
If lv18bet is ever merged or acquired, user data may be transferred with prior notice to users.
Your data will not be shared with anyone outside the circumstances described above. That is our firm commitment.
Lv18bet uses world-class technology to protect your data:
- SSL 256-bit Encryption: All data transfers are encrypted to the same standards used by banks.
- Firewall Protection: Robust firewalls to block unauthorized external access.
- Two-Factor Authentication (2FA): Two-factor verification available for an added layer of security.
- Regular Security Audits: Regular security audits conducted by third parties.
- Encrypted database: All stored data is kept in encrypted format.
- Suspicious Activity Monitoring: AI-powered fraud detection system active 24/7.
Please note that no one can guarantee 100% security on the internet. While we do everything in our power to protect your data, we also encourage you to use a strong password and never share your login credentials with anyone.
Lv18bet does not retain data beyond the period necessary. Retention duration depends on the type of data and applicable legal obligations.
- All relevant data is retained for as long as the account remains active.
- Financial transaction records must be retained for a period of time after account closure for legal compliance purposes.
- Gaming history and dispute resolution records are generally retained for up to 5 years.
- All data is securely deleted upon expiry.
You have several important rights at lv18bet regarding your own data:
Right of Access
The right to know what data we hold about you.
Right to Rectification
The right to correct any inaccurate or outdated information.
Right to Erasure
The right to request deletion of your information in certain circumstances.
Right to object
The right to object to the use of your information for specific purposes.
Right to Data Portability
The right to receive a copy of your data.
Right to Restrict Processing
The right to restrict how your information is processed in certain circumstances.
To exercise any of these rights, contact our support team via live chat or email. We typically respond within 3 business days.
lv18bet strictly does not serve anyone under the age of 18. We do not intentionally collect data from minors. Should we become aware that a minor's data has been collected, the account will be closed and the data deleted immediately.
If a parent or guardian believes their child's data has been collected inadvertently, please contact our support team immediately. We will take action as quickly as possible.
Lv18bet may update this Privacy Policy when necessary — due to new legislation, technological changes, or service expansion. Members will be notified before any significant changes take effect.
- A notice will be posted on the website whenever significant changes are made.
- The "Last Updated" date at the top of this page will always reflect the most recent revision.
- Continued use of lv18bet after any changes have been made will be considered acceptance of the updated policy.
We recommend checking this page regularly to stay up to date on how we protect your privacy.
For any privacy-related questions, concerns, or requests, feel free to reach out to us. Our Data Protection Team is always ready to help.